Privacy Policy

DigitalKernelSoftware ("DKS", "we", "our", "us") is a web design, hosting infrastructure, and software development company. We provide managed hosting, custom WordPress theme development, server operations, and related digital services to agencies and businesses.

Our services are operated primarily from Turkey. This Privacy Policy applies to all data processed through our website (digitalkernelsoftware.com), quote and contact forms, client communications, and service delivery.

We collect only the data necessary to deliver our services and respond to inquiries. We do not collect or sell personal data for advertising purposes.

We do not store credit card numbers or full payment details. Billing is handled via invoice/bank transfer for project work and subscription services.

Your data is used exclusively for the following purposes:

• Responding to quote requests and project inquiries
• Scoping, delivering, and documenting services
• Sending invoices and processing payments
• Communicating service updates, scheduled maintenance, or outage notifications relevant to your hosted services
• Maintaining records required by Turkish tax and commercial law

We do not use your data for marketing to third parties, sell or rent data to any external party, or use it for automated decision-making.

Data is stored on servers located in Turkey and the EU. We retain personal data as follows:

• Inquiry data (no contract signed): Deleted within 6 months of the last communication.
• Client data (active contract): Retained for the duration of the service relationship.
• Post-contract billing records: Retained for 5 years as required by Turkish tax law.
• Server credentials provided for migration: Deleted immediately after delivery and confirmation, never retained longer than necessary.

We use a minimal set of trusted third-party services to operate. These may process limited data on our behalf:

• AnchorUptime — Uptime monitoring. Site URLs and contact emails are shared for Kernel Uptime subscribers.
• Email providers — Outbound email delivery for service notifications and invoices.
• cPanel / Plesk / LiteSpeed — Infrastructure tools used in server operations. No personal data is shared beyond technical configuration.

We do not integrate with advertising networks, marketing platforms, or social media trackers on our service infrastructure.

Our website uses minimal cookies. We do not use third-party advertising cookies or tracking pixels.

• Session cookies: Temporary cookies required for form functionality. Deleted when you close your browser.
• Analytics (if enabled): We may use privacy-respecting analytics with anonymized IP addresses and no cross-site tracking. No personal profiles are built.

You can disable cookies in your browser settings without affecting your ability to use the site.

Under applicable Turkish law (KVKK — Law No. 6698) and where GDPR applies, you have the following rights:

• Right to know whether your personal data is being processed
• Right to access your personal data
• Right to correct inaccurate data
• Right to request deletion of your data (where no legal retention obligation applies)
• Right to object to processing
• Right to data portability

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

For any privacy-related questions, data requests, or concerns:

• Email: [email protected]
• Response time: Within 30 days of receipt

We may update this policy periodically. Changes will be reflected with an updated "Last updated" date at the top of this page. Continued use of our services after a policy update constitutes acceptance of the revised terms.