How to use these docs
This guide explains how to navigate DKS Docs efficiently, choose the right document order, and know when to switch from documentation review to direct support escalation.
Navigation model
- Use the left sidebar to move by category: Getting Started, Engagement, Service Guides, Standards, and Operations.
- Use top search to jump directly to doc titles and common keywords.
- Use the right-side table of contents for section-level jumps inside a document.
- Use previous/next navigation for guided linear reading.
Recommended reading order
| If your goal is... | Read these docs in order |
|---|---|
| Understand scope before kickoff | Platform overview -> Service overview -> Delivery process -> Pricing and billing model |
| Plan hosting and continuity | Kernel Host guide -> Kernel Care guide -> Support and SLA model |
| Prepare incident readiness | Support escalation matrix -> Incident response runbook -> FAQ and troubleshooting |
Search tips
- Search by service names: Build, Host, Care, Deploy, Boost, Uptime.
- Search by operation words: migration, cancellation, SLA, escalation, handover.
- Use exact doc titles when you want direct jumps from results.
When to escalate
✓ Escalate immediately
Confirmed outage or critical incident
Production unavailable for users
Service-impact issue that needs urgent containment
✕ Use normal workflow
General advisory questions
Planned scope discussions and feature requests
Billing clarifications without service impact
Outage routingFor urgent outage handling, use the support thread with [OUTAGE] in the subject. This is the documented routing pattern in Contact and Support pages.
Core links
Platform overviewUnderstand DKS operating model and accountability boundaries.Service overviewMap your need to the correct Kernel service line.Delivery processSee 01-04 project execution flow from concept to launch.FAQ and troubleshootingUse first-response checks before opening escalation.
Single source of truthWhen docs and verbal notes conflict, follow written scope, published pricing/billing terms, and the latest docs revision.