Billing policy guide
Billing policy guide summarizes invoice timing, payment enforcement, and dispute handling based on the published Billing & Cancellation terms.
Invoice logic
| Service type | Invoice trigger | Payment rule | Enforcement note |
|---|---|---|---|
| Subscription services | Monthly/annual renewal cycle | Auto-renews unless cancelled before renewal date | 3-day grace period, then suspension may apply |
| Project services | Milestone invoice (50/50 model) | Deposit after scope lock; final milestone before launch/handover | Project work pauses if milestone is 5+ business days overdue |
| Scope extension | After written scope change approval | Separate quote/invoice before execution | No verbal-only out-of-scope work starts |
Payment handling
Billing source of truth
Due date discipline
Persistent non-payment
Billing disputes
01
Reference the invoice
Include invoice ID, service name, and exact disputed line item.
02
Submit on time
Billing disputes should be submitted within 14 days of charge date.
03
Attach evidence
Provide reason, prior approval context, and related scope references.
04
Review window
Dispute review response target is within 3 business days.
05
Settlement and continuity
Undisputed invoice portions remain payable while review is open.
Policy boundaryBilling decisions are based on written scope and published billing terms. Chargebacks without prior contact can trigger immediate service suspension pending resolution.