New Project Inquiry
Tell us what you're building, where you're starting from, and your rough timeline. We'll come back with next steps or route you to the free concept flow.
Available
Start the
conversation.
No forms, no ticketing systems. Send a direct email - we read every message and respond within one business day for project inquiries.
Primary contact
Drop us a line
We read every message - no bots, no auto-replies.
Primary contact
Drop us a line
We read every message - no bots, no auto-replies.
What to write about
Reach out for the right things.
We work best with direct, specific messages. Here's what's in scope - and what's faster via the quote form.
Active Client Support
Kernel Host, Care, or Build clients: use the same email for your requests. Outage? Mark the subject [OUTAGE] - that's 7/24.
Agency & Reseller
Running sites for multiple clients? We work with agencies directly. Mention the number of sites and your current stack - we'll put together a tailored scope.
What to expect
How we handle communication.
No ambiguity on response scope or timing. Here's exactly how it works.
Out of scope / slower
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General tech questions We're focused on client work. General consultations aren't part of our workflow.
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Vague "how much for a website?" asks Use the quote form - it asks the right questions and gets you a faster, more accurate answer.
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Routine requests outside business hours Non-outage requests are handled during business hours (UTC+3). We don't promise overnight turnarounds on general tasks.
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Partnership cold outreach We don't have a formal partner program. Reach out if you have a concrete project - not a deck.
In scope / fast
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Project scoping questions Tell us what you need. If it fits a service we offer, we'll respond with next steps within one business day.
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Outage and critical incidents Kernel Host clients: mark subject [OUTAGE] and we treat it as 7/24.
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Free homepage concept inquiry Qualifying projects get a free homepage concept. Ask if yours qualifies - we'll assess and confirm scope before starting.
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Billing and invoicing questions Payment terms, invoice status, renewal questions - use the same email. We handle it directly.
First email -> project
What happens after you write.
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01
You write
Send a direct email - describe what you need, your current situation, and any timeline. Include a URL if you have one.
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02
We assess & respond
We review the fit, ask clarifying questions if needed, and respond with either a scoping call invite or a direct proposal path.
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03
Scope is confirmed
Once scope is agreed, direction is locked and deposit confirms priority. No commitment until you approve the direction.
Ready?
Not a promise.
A structural foundation.
Have a project in mind? Use the quote form for a structured start, or send a direct email if you prefer.